Monday, October 5, 2015

September 2015 By The Numbers



September turned out to have a milestone for the ESSD Tech Department.  On 9/28/15 at 1:56 p.m. the 40000th help request ticket of the current Numara Track-It! help desk software was received.  The first tickets in this system were entered in November 2007.  By March 2010, ticket #10,000 was received, a time span of 857 days.  To reach 20000 took a bit longer at 881 days but 30000 came faster in 610 days.  And 30000 to 40000 went even faster at 530 days.  



Here are the usual numbers for the month of September as compiled from the help desk request system.  Compare to September 2014 here.











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