Friday, October 4, 2013

Odds and Ends (for lack of a catchier title)

A potpourri of information and news.

Subject Line

Help us out with your help requests (bad pun intended) by using keywords in the subject line to summarize your problem.  The help request system automatically categorizes and assigns incoming help requests sent via email using certain keywords in the subject line.  Examples:  password, reset, Smartboard, projector, mouse, computer, keyboard, monitor, printer, etc.

Internet Bandwidth

Over the summer the district increased the Internet bandwidth from 40 Mbps to 100 Mbps.  Keep in mind that bandwidth is shared by over 1,000 Internet-enabled devices.  The graphic at right shows our usage for six hours of today.  Those spikes actually jump to 90% or more in a close-up view.

Password Reset Assistant

Take some time to register with the Password Reset Assistant. Read this blog post for more information.

What's a closed ticket?

In response to a question from a customer, the department Service Level Agreement was updated with criteria that must be met before a ticket is closed.

Tech department staff consider a ticket as closed when any of the following conditions are met:

  • The technician has completed all the requested actions stated in the request.
  • The work request is a duplicate of an existing, open work request.
  • The technician has been unable to reproduce the issue(s) described in the work request.
  • The work request is for an unsupported device or software.
  • The work request cannot be completed due to department, district, or Board of Education policy.
  • By mutual agreement between the technician and the requestor.
  • The technician has affected a resolution, is waiting on a response from the requestor but after repeated attempts to contact the requestor, the requestor fails to respond.


DVI and VGA cables, most of them new.  Email Patty Kistner with how many of which you want.

Your Reward

Email the word "Yes!!!" to me in the subject line and you could win a Palm Zire 72 recently found in the back of the tech supplies closet.  Better hurry, this could go FAST!

[Update 10-7-13]

The response to the "Reward" has been high (for this blog anyway).  A bit of additional information is appropriate at this point.

PalmOne  introduced the Palm Zire 72 in 2004.  Back in the day, the Zire 72 was a cool PDA but it lacked a few features now taken for granted such as wifi.  The Zire 72 had to be synced to a computer to download content and apps.

The Palm Zire 72 as pictured above does not exist.  The image has a spoofed screen showing iOS 6 which is an operating system for an Apple iPod, iPhone, or iPad.

The Zire 72 found in the tech department supplies closet has no charger or stylus.  Although it makes a retro-looking paperweight, it's not good for much else.

Unless you can find a charger.

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