Monday, November 6, 2017

October 2017 By The Numbers

Continuing the decline from the August high, October came in as the lowest number of new requests in 5 years.  Here are the statistics gathered from the IT service request system.

Friday, October 13, 2017

IT Staff Changes

Please take a moment to allow an introduction to the two newest staff members in the IT department.

Brandon Collins joined the team on September 18 as a Technology Technician.  Brandon is an Excelsior Springs native who comes to the district from Midwest Computech where he provided onsite contract technology support to the Richmond, MO school district.

Brandon provides building technical support to the Middle School and Westview Elementary.

Leroy Clayton joined the team this week as the Technology Technician Lead.  Leroy is a Cameron, MO native who comes to the district most recently from Great Wolf Lodge as the onsite IT Manager.  With his time at MFA Inc., Lear Corporation, and Applied Technologies, Leroy brings over 18 years of IT support, network support, and field tech support to the position.

In addition to providing support to the building technicians, Leroy will serve as building technical support for Elkhorn Elementary, Lewis Elementary, the Early Childhood Center, Maintenance, Tiger Path, and Central Office.

Go to the About Us section of the department website for a look at the entire team.

Friday, October 6, 2017

September 2017 By The Numbers

September 2017 numbers dropped from August as is typical for September and were not as high as the previous two years.  Here are the statistics gathered from the IT service request system.

Friday, September 8, 2017

Starting Something New

“And suddenly you know: It's time to start something new and trust the magic of beginnings.” Meister Eckhart

Romeo Templeton is wrapping up his time at ESSD40 today.  Next week he leaves to embark on training for his next career in HVAC.  

Romeo came on board in June 2015 as the building technician for Lewis Elementary and the Middle School.  By April 2016 he earned the Classified Employee of the Month recognition for his work in those buildings.  

We wish Romeo the best in his new career.  Keep in touch!

Tuesday, September 5, 2017

August 2017 By the Numbers

August is typically our busiest time of the year and the numbers for 2017 were no different.  The process of requesting technology support changed for everyone this year which had an adverse affect on total new requests.  August 2017 was the lowest in 4 years for new requests.

Note:  Service Requests are the help requests received from the majority of staff through the self-service portal.  Incidents include all the work done behind the scenes by system administration staff that isn't necessarily initiated by a service request.

July 2017 By The Numbers

During the month of July, the IT department switched over to a new service request system.   The July 2017 By the Numbers will have a different look to some of the graphics.

Wednesday, August 30, 2017

The Time We Spent Together

"Saying goodbye doesn't mean anything. It's the time we spent together that matters, not how we left it." Trey Parker

Today the IT department bids farewell to our Technician Lead, Jeff Daul.

Jeff began with the district back in August 2013 as a building technician (  In June 2014, Jeff was recognized for his efforts with an Employee of the Month award  By June 2015, he became the Technician Lead

Over the past four years Jeff has been a positive force for the district in the IT department and he will be missed.

Best wishes to you, Jeff, in the next phase of your career.