Friday, September 8, 2017

Starting Something New

“And suddenly you know: It's time to start something new and trust the magic of beginnings.” Meister Eckhart

Romeo Templeton is wrapping up his time at ESSD40 today.  Next week he leaves to embark on training for his next career in HVAC.  

Romeo came on board in June 2015 as the building technician for Lewis Elementary and the Middle School.  By April 2016 he earned the Classified Employee of the Month recognition for his work in those buildings.  

We wish Romeo the best in his new career.  Keep in touch!

Tuesday, September 5, 2017

August 2017 By the Numbers

August is typically our busiest time of the year and the numbers for 2017 were no different.  The process of requesting technology support changed for everyone this year which had an adverse affect on total new requests.  August 2017 was the lowest in 4 years for new requests.

Note:  Service Requests are the help requests received from the majority of staff through the self-service portal.  Incidents include all the work done behind the scenes by system administration staff that isn't necessarily initiated by a service request.

July 2017 By The Numbers

During the month of July, the IT department switched over to a new service request system.   The July 2017 By the Numbers will have a different look to some of the graphics.

Wednesday, August 30, 2017

The Time We Spent Together

"Saying goodbye doesn't mean anything. It's the time we spent together that matters, not how we left it." Trey Parker

Today the IT department bids farewell to our Technician Lead, Jeff Daul.

Jeff began with the district back in August 2013 as a building technician (  In June 2014, Jeff was recognized for his efforts with an Employee of the Month award  By June 2015, he became the Technician Lead

Over the past four years Jeff has been a positive force for the district in the IT department and he will be missed.

Best wishes to you, Jeff, in the next phase of your career.

Thursday, July 13, 2017

School Year 2016-2017 By The Numbers

School year 2016-17 came in as the highest year ever for the total number of total new help requests at 6,554.  Here are some snapshots compiled from the Track-It help desk system.

Thursday, June 29, 2017

How To Request Tech Support

As was announced in a previous post the Tech Department IT service management system is now BMC Remedyforce.  Take a look at the video below to see the simplified and streamlined process of requesting technology services support.

For a detailed explanation of how to access the self-service portal, check out this blog post

Thursday, June 15, 2017

How to Access the Remedyforce Self Service Portal

Remedyforce, the IT service management system used by the Excelsior Springs School District Technology Department, provides multiple ways to access its services.  Remedyforce is a cloud-based service and accessible from anywhere and on any device that has Internet connection.

On any district-managed device (such as a desktop computer, laptop or iPad) look for the icon shown at left.  Selecting this icon will open the default browser on the device and point the browser directly to the Remedyforce page.

For any device not managed by the district such as your personal computer, laptop or phone, enter this URL into the browser to access Remedyforce.

Remedyforce is built on the Salesforce web platform and Salesforce provides a robust app for mobile devices called Salesforce1.  Download the Salesforce1 iOS app from the Apple Play Store and the Android App from the Google Play Store.

Web access on any device requires login for the first time.  Using Google Apps for Education, the login process is easy.  The iOS/Android apps have an initial setup with several steps but once setup, the app remains authenticated for quick access.

Scroll to the section Web Access for the instructions on how to login to Remedyforce using Google Apps for Education.  Scroll further down to the iOS and Android App section to see the one-time setup instructions for the apps.

Note:  Click on any image to enlarge for greater detail.

Web Access

(scroll down for iOS/Android app instructions)

Users who will be primarily accessing Remedyforce from a desktop or laptop computer are strongly encouraged to bookmark the page in addition to the icon placed on the device by the Tech Department.

Begin by either selecting the icon on the desktop or home screen (example shown at right) or enter this link into the browser to access the self-service portal.

At the "Sign in with your Google Account" page, enter your district Gmail address (e.g., select Next, enter your password, then select "Sign in."

On the Remedyforce portal home page, select "Remedyforce Self Service."

The Self Service portal is similar to the image at right.

This video steps you through an overview of the self-service portal and how to request service through the portal.