Monday, July 16, 2018

School Year 2017 - 2018 By The Numbers

School year 2017 - 2018 new requests dropped to below pre-2013 levels most likely due to the implementation of a new service management system.  Here are some data snapshots for the school year.






Tuesday, June 26, 2018

May 2018 By The Numbers

New service requests significantly outpaced closed requests as end of school year requests were entered during May.  Here are the statistics gathered from the IT service request system.

























Tuesday, May 1, 2018

April 2018 by the Numbers

New requests bounced back from a March low to the third highest ever.  Here are the statistics gathered from the IT service request system.









 












Monday, April 9, 2018

March 2018 by the Numbers

Total number of new requests came in at a record low for the IT department dating back as far as 2009.  Here are the statistics gathered from the IT service request system.





















Monday, March 12, 2018

Please Welcome . . .

Diana Conway has joined the IT staff this week.  Diana is a Kansas City native who comes to ESSD40 with an Associates of Arts degree in Network Administration and over two years experience working with the Kansas City Public Schools as a desktop support technician.  In her off time, she enjoys spending time with her son Nicholas. 

Diana will provide technology support for the Middle School and Lewis Elementary.

Friday, March 9, 2018

January 2018 By the Numbers

The number of new service requests in January 2018 was the lowest since 2011-2012 school year primarily due to a few inclement weather days during the month.  Here are the statistics gathered from the IT service request system.



February 2018 By The Numbers

February 2018 new request numbers came in 3rd highest in 4 years and 4th highest since 2008.  Here are the statistics gathered from the IT service request system.