Thursday, October 18, 2018

Au Revoir

Friday, October 19, 2018 is the last day for Brandon Collins.  Brandon joined the tech team on September 18, 2017 as a technician supporting the Middle School and Westview.  Through the first several months, Brandon provided support for nearly all the attendance centers until he was assigned the High School and Westview. 

Brandon is an avid motorcyclist who is taking advantage of some time off to see the USA on his Harley. 

Thank-you, Brandon, for all your work and dedication during your time with the Excelsior Springs School District.

Monday, October 15, 2018

Coming Soon: New Gmail Feature "Smart Compose"


Google is implementing features in Gmail with the intention of assisting with email communications.  Gmail Smart Reply is already available that assists with quick, simple replies.  See https://www.blog.google/products/gmail/save-time-with-smart-reply-in-gmail/ for more information.



Now Gmail is expanding the artificial intelligence behind Smart Reply to provide further assists with email.  Smart Compose "intelligently" autocompletes your emails by filling in common phrases and relevant addresses.  As you use Smart Reply it gets smarter by learning your most-used greetings.



Google announced Smart Compose on September 26 but it is still in Beta phase.  According to Google Support, the developer has every intention of an implementation by this calendar year.  By default, Smart Compose will be on for everyone in the district when it is rolled out to our Google Suite of applications.

Visit the Help Center to learn more about Smart Compose https://support.google.com/mail/answer/9116836

Monday, September 17, 2018

August 2018 by the Numbers


As is typical for August, new requests significantly exceeded closed requests.  Here are the statistics gathered from the IT service request system.



















Monday, July 16, 2018

School Year 2017 - 2018 By The Numbers

School year 2017 - 2018 new requests dropped to below pre-2013 levels most likely due to the implementation of a new service management system.  Here are some data snapshots for the school year.






Tuesday, June 26, 2018

May 2018 By The Numbers

New service requests significantly outpaced closed requests as end of school year requests were entered during May.  Here are the statistics gathered from the IT service request system.

























Tuesday, May 1, 2018

April 2018 by the Numbers

New requests bounced back from a March low to the third highest ever.  Here are the statistics gathered from the IT service request system.









 












Monday, April 9, 2018

March 2018 by the Numbers

Total number of new requests came in at a record low for the IT department dating back as far as 2009.  Here are the statistics gathered from the IT service request system.