Friday, May 19, 2017

End of School Year Instructions

Looks like we made it through another school year!  Here's a link to the end of year Technology Department instructions  A district Google Apps account is needed to access the document.

Have a great summer!

Apple ID Change

By the end of Summer 2017, the server that hosted email for the addresses will be shutdown as detailed in this post

If you use your district email address as your Apple ID, a very important transition you should make is changing your Apple ID from the old to your address.  Apple provides detailed instructions on how to do this at

Monday, May 8, 2017

April 2017 By The Numbers

April 2017 came in at the 2nd highest April for the past 4 years with the number of opened tickets slightly exceeding the number closed.  Here are the details compiled from the help desk ticket system.  See April 2016 here.

Monday, April 3, 2017

March 2017 By The Numbers

March 2017 became the 2nd highest month for new help requests for the department.  Here are the details as compiled from the help desk ticket system.  See March 2016 here.

Thursday, March 23, 2017

Protecting Yourself: Email Phishing and Scams

SANS Securing the Human Project has published two excellent resources in the OUCH! Monthly Security Awareness Newsletter focusing on email phishing and email scams.  Here are links to the resources:

Layering Security: 2-Factor Authentication

How easily can someone steal your Google password?  The answer is "very easily!" Tricking you into simply clicking on a link is a popular method currently.  Regardless of how careful all of us try to be in this digital age with protecting our passwords, any of us can be duped at some point.

Like many service providers, Google offers another layer of account protection called 2-Step Verification also known as 2-factor authentication.  2-Step verification helps protect your account by adding an extra protective layer to your password.  Everyone has a password, something you know.  The extra layer is something you have like your phone, an app, or a security key.  Everyone attempting to access your account without your consent is blocked because they still need your phone or Security Key.

Check out Google's post on 2-Step Verification at for more information.

After reading through the information, click on the Get Started button to begin 2-Step setup for your account.  Here's the direct link if you're ready to start now

Monday, March 13, 2017

February 2017 By The Numbers

February 2017 saw a reduction in the number of new help requests to the lowest in four years.  The drop gave the department the opportunity to address older, postponed issues.  Here are the details as compiled from the help desk ticket system.  See February 2016 here.